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How to sort order questions and return requests with AI

Answer "where is my order?" and return requests quickly: an AI sorts incoming shop emails, looks up the order and drafts a reply for you to check.

• ⏱ Time2 hours to set up
• 💰 CostFree to start
• 🎯 DifficultyMedium
• 👤 ForSmall business

Steps

1. Write your return policy and delivery times in plain words. The AI can only answer as well as this page.

   Tool: ChatGPT

   Try this prompt:

   Rewrite my return and delivery policy in simple, friendly words, with a short answer for each common question customers ask.

   Copy prompt

2. Use your shop's built-in AI helper to find orders and tracking details quickly.

   Tool: Shopify Magic & Sidekick

3. Add a chat agent on your shop that answers order and return questions from your policy, and hands refunds to you.

   Tool: Tidio (Lyro)

4. For email, have an agent sort messages into order status, returns, product questions and other, then draft replies. Approve refunds and exceptions yourself.

   Tool: Zapier Agents

   Try this prompt:

   Sort this customer email into: order status, return request, product question or other. Then draft a short reply using our policy. Never promise a refund.

   Copy prompt

Tools used

Learn how

New to AI tools? Start with our beginner guides.

Questions

More things AI can help with

• Build your own AI bot
• Plan a trip
• Write better emails and letters

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