How to answer customer questions around the clock with AI
Put a helper on your website that answers the questions you get every week, such as opening hours, shipping and returns, and hands anything tricky to you.
- ⏱ Time1 hour to set up
- 💰 CostFree to start
- 🎯 DifficultyMedium
- 👤 ForSmall business
Steps
Collect your 20 most common customer questions and the answers you normally give. Ask an assistant to tidy them into a clear FAQ.
Tool: ChatGPT
Try this prompt:Here are the questions customers email me most and my usual answers. Turn them into a clear FAQ with short answers, and flag anything that's unclear or contradicts itself.
Load the FAQ and your shop pages into a website chatbot. Tell it to answer only from your own material and to collect an email address when it doesn't know.
Tool: Chatbase
If you use live chat already, switch on its AI helper instead, and read the chat log every week to fix wrong or missing answers.
Tool: Tidio (Lyro)
Tools used
ChatGPT
The default all-rounder: chat, images, files and code in one app. Best first assistant for most beginners.
Free to start, paid plans
Chatbase
Beginner-friendly: train a support chatbot on your site/docs in minutes.
Free tier, paid plans
Tidio (Lyro)
Affordable live chat + AI agent for small online shops.
Free tier, paid plans
Fin by Intercom
Leading AI support agent that resolves tickets and works with your existing helpdesk.
Per-resolution pricing
Learn how
New to AI tools? Start with our beginner guides.
Questions
What if the bot gives a wrong answer?
Tell it to answer only from your own pages and to pass anything else to you. Check the chat logs every week and add the missing answers to your FAQ.
Does it replace talking to customers?
No. It handles the repeat questions so you have more time for the conversations that matter.
More things AI can help with
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